About

ServiceNow Incident Management testing and training
 Control and process of Service Calls Field
 Incoming Mails & Whatsapp support Groups
 Daily Reports on Oustanding Calls
 Inclusive Toner Reconciliation for Billing
 Service History as requested.
 Engineer Activities Daily
 Processing of Inclusive Toners
 Assist Walk In Customers
 Issuing of Parts
 Resolution Errors/Problem Calls
 Quotes / Follow up Quotes
 Control Installations Own Franchise
 Assist in Administration (Chargeable Dockets & Final Billing)
 Admin of Pre-Post Installations for Franchises
 Ordering of Parts & Toners from Supplier/s
 Bootstock Control
 Letters to Customers as per request from Manager
 Provide Training to Interns on ServiceNow on All processes.

Expertise:

Client Relations

Communication

Digital Troubleshooting

MS Proficient

AS400/Athena

Excel

Powerpoint

Publisher

Internet & QMS Applications

ServiceNow Testing and Training

ServiceNow Incident Management

Policy & Procedure Adherence

Strategic Planning

Scheduling & Time Keeping

Document Control

Analytical & Critical Thinking

Inter-Departmental Collaboration

Supplier Relationship
Teaching and Training

Franchise Area Management

Reporting

Monitoring

Service Delivery

People’s Skills and Analysis

Telephone Etiquette

Reliable & Trustworthy

Trust & Integrity

Multifaceted

Database Management

Reporting

Efficiency
Microsoft 365 Applications

Quality Assurance

Telecommunications

Research

Deadline Driven

Accuracy

Emotional Intelligence

ICT Product Knowledge

Stock Control & Procedures

Logistics
Leadership/Supervision

Can Work Independently As well as in A team

Team Leader Capabilities

Go over and beyond the call of duty to ensure Service Delivery and to meet and exceed expectations.