About

Amanda Ward

3601 Trautman Street

Homestead, PA 15120

(412) 439-7349

Aleeward84@gmail.com

EXPERIENCE

Full-time parent
March 2012-present

Manage day-to-day operations of a busy household, including overseeing children’s education, managing family schedules, and handling budgeting and finances.

Developed time-efficient routines for meal planning, cleaning, and grocery shopping, resulting in a more organized and cost-effective household.

Act as the primary point of contact for school communication, extracurricular activities, and appointments, ensuring that all tasks were completed on time.

UPMC Presbyterian, Pittsburgh – Cashier II
May 2011-March 2012
Supervised 7 employees

Managed daily operations as assistant manager as needed

Responsible for troubleshooting and repairing malfunctioning parking garage equipment including: registers, payment machines, and gates.

Performed payment transactions

Balanced registers at days end

Halloween City, Pittsburgh – Assistant Manager
August 2010-November 2010
Managed store operations and associates

Managed store funds

Prepared store cash deposit

Assisted in new store set-up

Accepted payment transactions

Certified trainer of new hires

Michael’s Arts and Crafts, Pittsburgh – Office Specialist/Lead Sales/Inventory Associate
May 2008-April 2010
Performed opening and closing procedures

Balanced registers and prepared store cash deposit

Managed store funds

Implemented price changes

Assist department managers as needed

Managed department inventory

Executed POG displays as instructed by District Manager

Assisted in unloading deliveries/stock

Comcast, Pittsburgh – Customer Service Representative
March 2005-February 2008
Provided technical support

Addressed customer inquiries concerning billing, services, and upgrades

Reached monthly sales goals

Guided 40 new hires as a certified trainer

Michael’s Arts and Crafts, Pittsburgh – Front End Supervisor
November 2001-March 2005
Supervised 15 employees

Provided support to front-end employees

Performed opening and closing procedures

Executed new POG operations

Performed customer refunds and returns

EDUCATION
Transcription
1/2025-2/2025

Completed certified transcription course

DeVry University – Medical Coding and Billing Certificate (CCS)
May 2018-March 2020
Completed the Medical Coding and Billing Specialist certificate program with high honors – 4.0 GPA

Pittsburgh Allderdice, Pittsburgh – High School Diploma
2002

SKILLS
Detail-oriented
Excellent time management
Multi-tasking
Self-motivated
Efficient in Microsoft Office applications
Problem solving
Customer service
AWARDS
Achieved 4.0 GPA